At Tinayoor, we collect the information we need to process your orders, communicate with you and operate our website.
We aim to keep this information limited to what is necessary for these purposes.
Information we collect
When you browse our website or place an order, we may collect the following:
- Your first and last name
- Your phone number
- Your delivery address and city
- Your email address, where you provide one
- Details of the orders you place and the pieces you choose
- The messages and requests you send to our customer service team
- Technical information about how you use the website, such as your IP address, browser type, device and cookie data
As we currently accept Cash on Delivery only, we do not collect or store any payment card details through our website.
How we use your information
Your information may be used to:
- Prepare, ship and deliver your orders
- Send you confirmations and updates about your order
- Handle returns, refunds and after-sales requests
- Answer your questions and requests
- Keep our website secure and help prevent fraud or misuse
- Run, measure and improve our website and our advertising
- Comply with our legal, tax and accounting obligations
- Share news of new collections and offers, where you have agreed or where the law allows
Who may receive your information
We only share what’s necessary, with the service providers who help us run Tinayoor, such as:
- Our delivery courier, to get your order to you
- The platform our website runs on, and our hosting provider
- The tools we use to understand website activity and to measure our advertising and communications
We do not sell your personal information.
How long we keep your information
We keep personal information only for as long as it is needed for the purpose for which it was collected, or for as long as required by applicable legal or accounting obligations.
Your rights
Under Moroccan data-protection law, you may have rights including access to and correction of your personal information, as well as the right to object to certain processing, subject to applicable conditions.
To exercise your rights or ask a question about how your information is handled, please contact us at tinayoorservice@gmail.com
To protect your data, we may ask you to provide information allowing us to verify your identity before processing certain requests.
Cookies
Our website may use cookies and similar technologies to make the website function properly, understand how it is used and, where applicable, support advertising and measurement.
Where consent is required, we will ask for it before using the relevant cookies or technologies.
Marketing communications
If you sign up to hear from Tinayoor, for example through a newsletter, we’ll use your email to share new collections, offers and news. You can unsubscribe at any time using the link in those emails.
Keeping your information secure
We take reasonable steps to protect your information from loss, misuse or unauthorized access.
Links to other websites
Our website may link to third-party sites, such as Instagram, Pinterest or TikTok. We aren’t responsible for how those sites handle your information, and we’d encourage you to check their own privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.