We want you to feel good about your Tinayoor order. If something isn’t right, please get in touch with us and we’ll help you with the next steps.
Returns
Under applicable Moroccan consumer protection law, including Law No. 31-08, you may have the right to withdraw from your purchase within seven (7) days of receiving your order, where applicable.
If you wish to exercise this right, please contact us within the applicable period at tinayoorservice@gmail.com, with your name, order number and the item you wish to return.
Please contact us before sending anything back. We’ll provide you with the return instructions and address.
Return conditions
Returned items should be unused, complete and in their original condition. We recommend keeping the original packaging and packing the item carefully for its return.
For a standard return, the return shipping cost is the responsibility of the customer, where applicable.
Something wrong with your order?
If your item arrives damaged, defective, or is not the item you ordered, please contact us as soon as possible.
Send us your order number and, if possible, a photo of the item and its packaging. We’ll review the issue and arrange the appropriate solution.
If the issue is due to an error on our part or a confirmed defect, Tinayoor will cover the applicable return shipping costs.
Refunds
Where a return is approved, we aim to process your refund within 15 days of receiving the returned item, in line with applicable law.
As orders are currently paid by Cash on Delivery, the refund is made in cash when we collect the returned item.